Stephen BrashearI'll pay more for an item just because that particular business has great customer service but if a business has bad customer service, I'll probably never shop there.

"Consumer Reports" and Yahoo Finance report the top 10 things people hate about customer service.

Here are the results:

1. Not being able to get a real human being on the phone.

2. A salesperson who's rude or condescending.

3. Getting disconnected.

4. Getting disconnected and then not being able to reach the same rep.

5. Getting transferred to a representative who can't help.

6. A company that either doesn't provide the customer service phone number, or HIDES it.

7. Being on hold for a long time.

8. Having to select a ton of steps on their phone menu.

9. Representatives who keep asking for the same information.

10. When the solution they propose is useless.