BELLEVUE, Idaho ( KMVT / KSVT ) - A nursing home is facing questions after claims the facility isn't doing enough to keep the tenants cool in the extreme heat.

Some recent visitors to Safe Haven’s Bell Mountain Village nursing home are speaking out publicly, after discovering what they say are horrific living conditions for their ailing and elderly friends. These allegations come after many community members opposed Blaine County contracting with Safe Haven to take care of the community’s senior living.

The company’s CEO, Scott Burpee, has been in the business for years. He’s won numerous awards. He’s also settled in a wrongful death lawsuit. “There is air conditioning in the common areas of the facility and it was unaffected and working normally. But air conditioning is not provided in the individual rooms.

However, residents and families can install window units if they want them. It’s a choice for the individual and the family to make, that they’re aware of,” said Phil Hardy, spokesperson for Safe Haven. Hardy also said that window air conditioning units were installed in several of the rooms on Monday. Before this new multi–million dollar facility was completed, the Idaho Department of Health and Welfare reported Safe Haven failed to give residents adequate food.