Fast Food Chain May Be First To Phase Out ID Drive-Thru Workers

One fast food chain that has more than 30 Gem State locations could feel a lot different in 2025 when you pull your car up to the drive-thru menu board. Software continues to be improved upon in the fast food industry that may soon completely phase out two-way, human conversations when ordering your burger and fries.

The days of speaking directly to a fast food employee at the drive-up window are numbered, and one chain, in particular, is reportedly moving faster than all others to incorporate artificial intelligence (AI) into its automobile lanes. In 2025, Wendy's will be stepping up its AI influence for its drive-thru customers, according to mashed.com.

Some type of robotic, language-identifying technology might soon be greeting Wendy's customers, and instead of friendly banter, a more straightforward, time-saving method could help rapidly speed up the process.

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Wendy's has 33 locations in Idaho, according to the chain's locations website. Its partnership with Google should start to allow customers to notice changes in drive-thru lanes next year, according to information online. Wendy's is also working on real-time price-changing software as well, according to mashed.com.

Some type of robotic, language-identifying technology might soon be greeting Wendy's customers, and instead of friendly banter, a more straightforward, time-saving method could help rapidly speed up the process. I for one would welcome this type of improvement, and perhaps this new AI addition could help reduce mistakes made by its human counterparts.

What do you think of the implementation of AI at fast food drive-thru lanes?