Change At Target Stores in ID, WA, and UT Has Customers Upset

For years many customers at shopping centers have been complaining about self-checkout. They have complained that they are doing the job of employees and should be paid to check themselves out. Others enjoy it because they can bag the way they prefer, they can go at their own pace, and typically it means standing in line less. No matter what stores do, you can't please everyone and that proves true after one store decided to make a change. Target has made a change to their self-checkout and has many customers complaining and upset in Idaho, Washington, and Utah.

Target Makes Changes to Self-Checkout in Idaho, Washington, and Utah Stores

With so many customers having an opinion about self-checkout, it is interesting to see how they have reacted to the change that Target recently made to their self-checkout lines. Some stores have gotten rid of self-checkout altogether recently, while others have made the change to only allow customers with 10 items or less to use it. It has confused customers on why the change was made and why they can't checkout themselves like they did on their last visit. Many are upset and clamoring for things to return to normal which is ironic considering how many hated it for so long. Why the change now and what is the rule moving forward? According to one report, Target doesn't even seem to know. 

Self Checkout at Target

According to a recent article on fastcompany.com, Target denies making changes to their self-checkout and that they still are up and running as normal. Customers disagree and all around Idaho, Washington, and Utah, they have been complaining about lack of access to the self-checkout lines either entirely or due to their number of items. According to Target, they made a change back in March of 2024 to limit the items and nothing has changed since. Rumors also have circulated that the reason for the alleged change was because theft is on the rise, and Target has also denied that to be the case according to the article above. Target states that limiting customers to ten items at self-checkout has had an increase in transaction times using both self-checkout and human-to-human checkout. 

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No matter what Target claims, there has been a noticeable change at stores across states lately, with many customers upset and not enjoying the experience shopping at Target. Hopefully self-checkout will return to normal soon, but if not, prepare to spend more time in the checkout lane than you are accustomed too, as you will likely be waiting in line for a bit for an employee to ring up your items. For more on self-checkout at Target, make sure to click the links above.